Trying to find a form builder that doesn’t hurt to use
I was recently in the market for a form provider that could accommodate an agency-style organization while offering high level overviews of cross-project stats and observability. Need to manage a lot of forms for various websites and clients, and want to do it all in one place.
I was originally using Typeform but the pricing is pretty absurd, the integration UX (not the integrations themselves, but how Typeform built their integration management and connection flow) is seriously borked. Small mistaking in configuration require full resets of integration settings and you have zero understanding of the integration status other than "active" (does not mean working btw) The forms really don't convert that well, especially on mobile. Truly a disappointing product, yet the highest price tag.
Tried Jotform but only found it useful for very bespoke applications. The fact that having more than 1 collaborator requires going through an enterprise sales process is a complete non-starter for any use case we'd ever have.
Tried Basin which I think is more in the right direction but it's implementation is crumby and just strange decisions feature-wise. For example, the default email notification templates. Whether plain text or html, it always inserts this cringe message at the top of each email. Not even branding related, just like why did they word the pleasantry this way. To change it you have to upgrade to the 2nd tier paid plan and still go through "additional verification" steps. They want me to pay more money and provide more verification, to remove their thoughtless line from email. This alone was a show stopper for me But there's more! I was actually originally drawn to Basin for the HTML output (to generate native HTML forms instead of iframes.) but turns out you only get that feature if you ask AI to generate the form for you. Using the structured form builder? you get an iframe.
The option I settled on was Tally which checks only a few of my requirements but was the least offensive option.
But still looking.